Terms and conditions

Terms and conditions

Product availability

All orders placed through the PANAMBI online store are subject to product availability, which will be indicated in most cases on the website itself. If there is a stock shortage or any other problem related to the impossibility of supplying the order, the company undertakes to communicate within 48 hours the unavailability of the product, and reserves the right to provide information about a solution based on the future availability of the product, a proposal for an alternative product of equal or higher quality and value than that requested, or to provide a promotional code for the amount of your purchase valid for 2 months.

Withdrawal of products from the online store

At PANAMBI we reserve the right to withdraw any product from the online store at any time and/or to remove or modify any material or content thereof. We will not be liable to you or any third party for the fact of withdrawing any product, removing or modifying any material or content of the website.

Price

The price of the products will be the one stipulated at all times in the PANAMBI online store . The prices on the website include VAT, but exclude shipping costs. Prices may change at any time, but possible changes will not affect orders for which we have already sent you a shipping confirmation.

Delivery and shipping

Your order will begin to be processed as soon as we receive payment. Shipping will take place on business days, i.e., Monday to Friday. If you place your order on a public holiday or weekend, we will begin processing it on the next business day. Delivery time for mainland Spain is 2 to 3 business days. This time will be longer for international shipments, being 5 to 7 business days.

Shipping costs for the Peninsula are €5.

The shipping cost to the Balearic Islands is €16.

The shipping cost to Portugal is €16.

Shipping cost for the rest of the European Union: €22.66

Shipping cost for all other international shipments: €44.

Orders over €99 to the Iberian Peninsula will have free shipping costs.

Undeliverable

If for reasons attributable to the buyer (e.g. absence at the place of delivery, incorrect addresses, etc.) it is not possible to deliver the product, we will contact you in order to offer you the appropriate information so that you can proceed with the collection of the order.

Returns

The period for making changes and returns of your order is 7 days from receipt of the same. Only returns of defective material are accepted, and only upon acceptance by PANAMBI.
Each jewel produced is subject to particular care and controls at each stage of manufacturing to ensure its quality. Custom-made products cannot be refunded or exchanged.

Returns will not be accepted for color tone differences.

To request a refund, you must contact PANAMBI at the following email address ventas@panambicollection.com , always indicating the order number and a description of the damage. From that moment on, we will contact you to tell you the procedure to follow.
Shipping and delivery of returns will be the responsibility of PANAMBI, always by the transport company designated by it. In the case of changes requested by the customer that are not considered returns, the shipping costs generated will be borne by the customer.

The address for returns is as follows:

C/ Rafael Maria de Labra, 25, 41013, SEVILLE.

The refund will be made using the same payment method used for the purchase (credit card), within approximately 15 days from the time you receive notification of receipt of the package in our warehouses.

For more information, you can enter the returns section.

Payment methods

The payment method for purchases made on the website is through credit/debit card, BIZUM and Paypal . All operations are carried out in compliance with all security and data protection protocols. The cardholder is responsible for transactions on the website.

Value added tax

In accordance with current regulations, all purchases made through the website will be subject to Value Added Tax (VAT), except for those destined for the Canary Islands, Ceuta and Melilla, in which case the taxes applicable to these territories will be applied.

In the case of an order to a country other than Spain, you are the importer of the product or products in question. Customs duties or other local taxes or import duties or state taxes may be payable. These duties and amounts are not the responsibility of PANAMBI. They will be your responsibility and are your exclusive responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to inquire about these aspects with your local authorities.

All orders, regardless of their origin, are paid in euros.

Transfer of risk and ownership

The risks of the products will be borne by the customer from the moment of delivery. The customer will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including delivery charges, or at the time of delivery, if this takes place at a later time. For the purposes of these Conditions, "delivery" or the product(s) will be deemed to have taken place when the receipt of the same is signed for at the agreed delivery address.

Right of withdrawal

In general and in accordance with the provisions of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, consumers and users have the right to withdraw from purchases made remotely, except for those products referred to in accordance with the provisions of article 102 of the aforementioned law. To this end, PANAMBI establishes a maximum period of 7 days for exercising the aforementioned right of withdrawal. Without prejudice to the foregoing, when the customer acquires sound or video recordings, disks and computer programs, they may exercise their right of withdrawal provided that they retain their warranty seal and have not been manipulated. To exercise the aforementioned right, they must send us the product duly packaged together with the WITHDRAWAL DOCUMENT that is available in the online store. The costs incurred for the return of the product will be assumed by the customer.

Security

The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorized access to data. To achieve these purposes, the user/client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls.

We guarantee that each transaction carried out on panambicollection.com is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment.

panambicollection.com uses a server based on the standard SSL (Secure Socked Layer) security technology. All the information you transmit to us travels encrypted over the network. (If you want to know more, visit this link: https://www.digicert.com/es/ssl-certificate/ )

Likewise, your credit card details are not recorded in any database but go directly to the Bank's POS (Point of Sale Terminal).

In addition, we inform you that in an effort to provide greater security to credit card holders, we have incorporated the secure payment system called CES (Secure Electronic Commerce) into our payment gateway. In this way, if you are the holder of a “secured” card, you can always make payments with a VISA or MASTERCARD in our store.

In the event that your card is not affiliated with this payment system, panambicollection.com will only accept payment by VISA or MASTERCARD credit card from customers with proven seniority and reliability.

In both cases, when paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.

Important: Credit card fraud is a crime, and panambicollection.com will prosecute anyone who makes a fraudulent transaction in our online store.

Written communications

Applicable law requires that some of the information or communications we send to you be in writing. By using this online store, you agree that we may exchange electronic communications. We will contact you by email or provide you with information by posting notices on the online store. For contractual purposes, you agree that all contracts, notices, information and other communications we communicate to you by the aforementioned means comply with the legal requirements comparable to written documents. This condition will not affect your rights recognized by law.

Product warranty for lack of conformity

The online store's liability for non-conformity of the product shall be governed by the provisions of 114 et seq. of Royal Legislative Decree 1/2007, of November 16, approving the revised text of the General Law for the Defense of Consumers and Users.

Our right to modify these conditions

We have the right to review and modify these conditions at any time. You will be subject to the conditions in force at the time you place each order.

Minimum age for purchase

The minimum age to make a transaction in our online store is 18 years of age or older.